Shipping policy
Processing & Shipping Questions
Q: What companies do you use for your shipping?
A: We only deliver in the U.S.A for our home decor while we ship worldwide for our jewelry. We use USPS, UPS, and FedEx for US shipments. The specific carriers are chosen at our discretion.
Q: Do you deliver internationally?
A: At this time, we do not ship outside of the U.S.A for our home decor, while we ship internationally for our jewelry
Q: Do you ship to all 50 states in the United States?
A: We only ship to the lower 48 states (we do not ship to Alaska and Hawaii) in the United States for our home decor. We ship throughout the US for our jewelry items
Q: Do you ship to P.O.Box addresses?
A: No, unfortunately not all of our shipping carriers will ship to P.O.Boxes and will be returned to sender if an order is placed to a P.O.Box
Q: Is shipping free to the lower 48 states?
A: NO, shipping is free for order totaling more than $50
Q: If ordering multiple items will I receive them all together?
A: Since we create the items only when an order is placed, each item may be shipped separately depending on when it's printed and ready to be shipped.
Q: When can I expect to receive my order once placed?
A: Since each order is custom to a customer, it will typically take anywhere from between 5 to 7 business days (off-peak times) or between 9 to 12 business days (during peak times) to be printed and shipped. Once ready for shipping you will receive the tracking number
Peak times vary from year to year, but we use these times of the year as our peak times. Keep in mind that shipping times also play a factor in the overall delivery times for the order
Valentines Day - February 14th
St Patrick's Day - March 17th
Easter - End of March
Mother's Day - May around the 3rd weekend
Father's Day - June around the 3rd weekend
4th of July - July 4th
Back to School -College Sports August thru middle of September
Halloween - October 31st
Thanksgiving - November 25th
Christmas/New Years December 25th & January 1st
Q: My package says it's delivered but I have not received it yet?
A: We ask that you please verify with neighbors or family members and also check with your local post office or the delivery service before reaching out to us at support@mooimetalart.com
